Subject: Are we really placating them, though?
Author:
Posted on: 2015-08-19 21:53:00 UTC
I don't disagree that the current FAQ is a little overly aggressive, and I feel that we could stand to tone it down. We're not out to rile people up, after all, and coming off like we are isn't going to help matters.
That said, nothing we put is going to convince said angry fanwriters not to be angry at us. It doesn't matter how you say it, most people aren't going to care unless you're saying what they want to hear. The other thing is, we don't come off as overly obliging. Too many Suethors already feel like they should be able to get what they want by making threats or crying. If we worry too much about not hurting their feelings, they might get the impression that they can manipulate us with them. And there's nothing more irritating than having to deal with a temper tantrum.
Personally, the tone I would advocate is "politely firm." Basically, what we need to tell them is that, yes, your writing is that bad; no, we don't really care that you're upset to be told so; and no, we're not going to change our minds about any of this. Don't make it rude or personal, that's just going to cause more offense, not less, but don't prioritize assuaging hurt feelings, either. Who knows, maybe a little tough love will even help them grow up - or at least discourage them from throwing a temper tantrum.
Also, I think a little humor isn't necessarily a bad thing, so long as it's not too aggressive. I think we should, above all, avoid billing ourselves as some kind of Fanfiction Arbiters of Taste. If the FAQ comes off as too formal, we run the risk of seeming like we think the PPC is SRS BSNS, which will give a reputation that, in my opinion, is even worse than a rude one.
Anyways, please don't necessarily take this as specific criticism of anything so much as general rambling on the issue. The word "placating" just got me thinking, and I ended up writing way more than I intended.