Subject: I'd just like to say a few words about conflict resolution.
Author:
Posted on: 2013-07-30 20:50:00 UTC

Specifically, that it takes both sides participating equally to resolve a problem. I hope I'm not overstepping myself if I elaborate.

There's a tool we use in the UU young adult cons I attend. Basically, it boils down to this:

Person A accidentally says something that offends or hurts their friend, Person B.

1. Person B says, "Hey, that thing you said hurt me."
2. Person A says, "I'm sorry, I didn't mean to hurt you. I meant something else."
3. Person B says, "I understand that you didn't mean it. I forgive you, but try not to say that again, okay?"
4. Person A says, "Okay, I promise."

The conflict is resolved, Persons A and B are still friends. (Optional hugs here.)

I realize this is extremely simplified, and that real life is more complicated; and this does presume that both parties are acting in good faith and desire to come to a mutually satisfactory understanding. Because assuming good faith is part of our Constitution, I think this process can be applied to us.

I've seen too many conversation breakdowns happen at step 3. Specifically, Person B does not accept Person A's apology for whatever reason, and no forgiveness is offered. This makes it impossible for the conversation to move forward. Person B still feels hurt, Person A is unable to atone for it. No one is happy, and no one can fix it. This is a bad, unfair situation.

Conflict resolution takes two. Person A must be willing to accept responsibility and apologize for what they said, Person B must be willing to accept their apology and let everyone move on. Both parties must do their part for a mutually satisfactory resolution to be possible.

That's what I believe.

~Neshomeh

Reply Return to messages