Subject: *looks in on this thread, approves*
Author:
Posted on: 2012-09-27 11:18:00 UTC
I visit the IRC about once in a blue moon (generally when I'm reminded it exists :P ) but I'm glad to see that people are considering ways to keep things from getting too out of hand. That's been something of an issue for me - whenever I wander in, things seem to get unpleasant and I leave again because I don't want to be entangled in all of that. More people who can keep unpleasantness from getting out of hand can only be a Good Thing.
Regarding the How To Talk About Harassment issue, I'm willing to be involved in helping out there. (As most of you guys probably know, I'm more or less the eternal peacemaker around here, so this topic really appeals to me. :P) The suggestions made in-thread - having the equivalent of a support line available for people who feel they're being harassed - seems pretty good to me, as long as we have a few people willing to join in the support network... and, maybe, a formal way to deal with the issue other than just offering sympathy.
My personal suggestion for how to handle it:
1. Someone contacts one of the volunteers manning the support line (referred to hereafter as "us" or "we"), saying they're being harassed.
2. We reply, letting them know we take them seriously, and promise to investigate. We also get as much detail as we can about the harassment.
3. We then contact the person/people/beings/sentient cheeseburger/etc. alleged to have been causing the harassment, explaining the situation and asking for their side of the story.
4a. If they reply with an explanation for their behaviour, understand they've upset the first person, and (IMPORTANTLY) seem genuinely remorseful, talk to both parties and get them to make up. Essentially, mediation to talk the whole thing over and smooth it out. The issue should be resolved.
4b. If they reply trying to explain away their behaviour as being justified (and there is no reasonable justification), we politely but firmly ask them to knock it off, as whatever their feelings on the matter making someone miserable is not in the spirit of the PPC, and we have a whole shiny member-written Constitution to back that up.
5. If the issue doesn't stop at polite requests to quit it, it's time to take more action; call in other members of the support line to discuss what the next course of action is. Telling the harasser to leave the PPC? Requesting that they cut all contact with the person they've been harassing? I'm open to suggestion here. However, splashing it all over the Board should not be an easy option; we've seen how that goes. A few reasonable people can get together and talk it out without calling in the entire community.
So, guys... thoughts?
- Cassie, trying to be proactive for once