Subject: On Retention
Author:
Posted on: 2013-06-21 13:35:00 UTC

So, looking through the figures I'm gathering for my monthly reports, I've noticed some quite worrying statistics.

In 2012, we had 91 people make an introductory post on the Board. Of those, only 34 lasted two months - or rather, posted in the calender month two later than the one they joined in. That's only a 37% short-term retention rate.

But it gets worse: Only 17 of last year's newbies posted between March and May of this year. That's only half of those who survived two months - less than 20% of our total intake.

You get similar rates when you look at people who announced their returns at some point last year: of 32 total 'returnbies', 15 hit two months (47%), and only six or so are still around now (19%).

So, to everyone, a handful of questions:

1/ Before you joined the PPC community, what did you think you were getting into? How did it match up to your expectations?

2/ If at any point you have drifted away, why? And what brought you back?

3/ Why do you think so many people don't stick around?

In related statistics, I also looked at the 29 Permission requests from last year. Of the 23 people involved, 8 were granted Permission to write PPC stories on their first attempt. Another 8 failed the first time through and never asked again. Five more went back, reworked their stuff, and were granted Permission on their second tries. Only two people tried a second time and were still turned down (and I've looked them both over, and there were very good reasons both times). Permission is not that hard to get if you're willing to actually put in the effort to a) get to know us and b) craft decent characters. Those eight refusals include at least a couple of 'Hi I've just joined can I have Permission?'s.

hS

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