Subject: I've seen two distinct styles of moderation . . .
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Posted on: 2012-06-04 17:22:00 UTC

In one style, the mods pretty much keep themselves aloof from the community. They mostly post with mod hat in place, and absolutely keep their opinions out of any controversial threads -- politics, religion, best pizza toppings, etc. They aren't personally involved with the people of the community; they're just background staff.

These communities tend to run very smoothly. Of course there are plenty of people who do resent the mod team, but that never really causes problems because the mod team don't particularly care. They keep the room tidy and that's that.

In the other style, more common on small forums like this, the mods are fully immersed in the interpersonal aspect of the community. We know all about their politics and religion and personal pet peeves; they indulge in all the fun of internet cliques, and we all know which "ordinary" members can get away with murder and who gets warning points for breathing too suddenly.

These communities tend to regularly erupt in massive fireballs of drama -- great for s'mores. The mods get a lot more personal emotional satisfaction out of their work, but the communities themselves suck.*

This is what I expect from any community that is small enough for people to recognise each other's names, because the mods just can't keep themselves emotionally removed. And yes, this is what I expect would happen in the PPC. It's just how small internet communities tend to work. (And anyway, I've seen enough PPC chatroom dramas come through over the years to know that we're not remotely immune to moderation angst)

I don't like the nameless rotating mods. The line between acceptable and rule-breaking would shift every time the mod team changed, and I can scarcely think of anything more dramatic than handing people anonymity and power at the same time. People would still bring their personal issues to the moderation room: they'd just have less accountability for how they handled them. There's a reason Anonymous use anonymity as their symbol, you know?

And if Dann has come up with a brilliant board design which would help keep things tidier, then I genuinely don't see how mods would contribute much to the community. (Admittedly, an untidy board doesn't cause me much primal anguish to begin with)

Of course we get spambots and trolls sometimes. But democratic community response *does* kick in for those times. The Admin in its various incarnations seems perfectly sufficient to handle that sort of thing. I don't think mods would be a particular improvement. They would only bring the potential for entirely new kinds of drama. A tidy board would be great and all, but I don't think it is worth the trade-off.

-- Kaitlyn, posting once on this issue

*In fairness, I have seen a few individual mods who manage to walk the tightrope in between -- they carefully balance their law enforcement with massive heaping doses of self-deprecation. Everyone loves them, or can at least tolerate them, but they tend to burn out in a matter of months when they realise that to maintain that acceptance in the community they have to give up personal dignity and boundaries. The fireballs are smaller, but the marshmallows are still tasty.

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