Subject: The Big Two
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Posted on: 2017-04-26 03:38:00 UTC

Ignoring Complaints and Abandoning Discussion really strike me as being fundamental problems that we need to address - every time we do them, and we do them a lot, people get hurt and we say "eh, whatever."

They're also pretty fundamental problems in a consensus-based internet community, unfortunately. These sorts of discussions, though important, are not terribly fun, and they have to grind on for a long time before we reach consensus on anything that isn't straightforward. And I think we do value consensus here - there were a couple of votes in the last major drama threads to the tune of "there is no consensus therefore I vote for no action." So, when a conversation is not fun, and everyone's had their say, it's easy for the quorum needed to drift away rather than building consensus.

I don't have the best of solutions. However, I've been here before, kinda - my previous team at work had a very similar problem. Everyone cared about everything. Everyone wanted to have their say on everything. We had meeting after meeting where everyone sat around and ground through all the options and possibilities for honestly trivial stuff, because everyone was invested in the project.

So what we did was we took a leap of faith. We agreed that A, we all cared about the project as a whole, and that B, we trusted each other, both to make good decisions and to take problems to the right group of people. And so we agreed that, in practice, we didn't actually need consensus on most things. We'd brainstorm options as a group, bounce them off of each other at large - and then give the problem to whoever was the expert in that section of the project. They'd usually bring in a few people - either experts in related sections, or newbies to give a fresh set of eyes, or both - and we went with their decision.

That was a bit scary the first few times. We were giving things that we really cared about away - and then it worked, and worked again, and we got used to it.

I don't know if something similar would work here, but I'd be willing to give it a shot. I would trust the majority of the community here to fairly resolve a dispute I found myself in, or recuse themselves if they couldn't do so fairly. It's a big leap, but... I believe in us?

Just a thought.

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